Privacy Policy and Terms and Conditions

Effective Date: June 06, 2025

Last Updated: June 06, 2025

Privacy Policy for Hand to Hand Homecare & Transportation

Hand to Hand Homecare & Transportation (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our non-medical home care services and wheelchair transportation services.

1. Information We Collect

   We may collect the following types of information:

   • Personal Identification Information: Name, address, phone number, email, date of birth
   • Health-Related Information: Information necessary for care plans, mobility needs, or insurance (e.g., Medicaid ID)
   • Payment Information: For private-pay clients or co-pays not covered by Medicaid
   • Usage Data: When you interact with our website or services

2. How We Use Your Information

   We use your information to:

   • Provide home care and transportation services.
   • Communicate with clients, families, and authorized representatives.
   • Comply with Medicaid or private insurance billing.
   • Improve our services and ensure quality assurance.
   • Maintain compliance with applicable laws and regulations.

3. Sharing of Information

   We do not sell your information. We may share data with:

   • Authorized family members or legal guardians
   • Insurance providers (e.g., Medicaid) or payment processors
   • Regulatory agencies, if required by law
   • Business partners or vendors assisting in service delivery (e.g., scheduling platforms, EVV)

4. Data Security

   We implement industry-standard security measures to protect your personal information. This includes encryption, access controls, and secure record storage.

5. Your Rights

   You have the right to:

   • Request access to your personal data
   • Correct or update any inaccuracies
   • Request deletion, unless prohibited by law
   • Withdraw consent where applicable

6. Contact Us

   If you have any questions or concerns about this Privacy Policy, contact:

   Hand to Hand Homecare & Transportation

   Email: NOLA@HANDTOHAND.US

   Phone: 888-383-3088

   Address: 227 NE LOOP 820, STE. 163, HURST, TEXAS 76053

Terms and Conditions

Effective Date: June 06, 2025

1. Acceptance of Terms

   By using our services, including home care and transportation, you agree to be bound by these Terms and Conditions.

2. Services Provided

   We offer non-medical home care and wheelchair-accessible transportation services to eligible clients in Connecticut, Texas, and Virginia. Services may be covered by Medicaid or paid privately.

3. Client Responsibilities

   Clients (or authorized representatives) must:

   • Provide accurate personal and medical information.
   • Notify us promptly of changes in condition or contact information.
   • Be respectful to staff and follow agreed-upon service schedules.

4. Cancellations and No-Shows

   Clients must provide at least 24 hours’ notice for service cancellations. Repeated no-shows or cancellations may result in suspension of services.

5. Limitations of Liability

   While we take every precaution to provide safe, reliable services, Hand to Hand Homecare & Transportation is not liable for:

   • Delays due to traffic, weather, or uncontrollable events
   • Medical emergencies that occur during non-medical care or transport (we are not a medical provider)
   • Loss or damage to personal property during transportation

6. Termination of Services

   We reserve the right to terminate services for reasons including:

   • Abuse or harassment of staff
   • Unsafe home environments
   • Non-compliance with care agreements

7. Changes to Terms

   We may update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any changes.

8. Governing Law

   These Terms are governed by the laws of the state in which services are provided.